Refund Policy
At Magnify Online, we strive to provide high-quality marketing services and excellent customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted.
Services Covered
This policy applies to all services provided by Magnify Online, including but not limited to:
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Social Media Management
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Content Creation
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Digital Marketing Services
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Marketing Consultation
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Advertising Campaign Management
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Website and Online Marketing Services
Refund Requests
Customers may request a refund by contacting us in writing at info@magnifyonline.com.
Refund requests must include:
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Customer name
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Service purchased
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Date of purchase
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Reason for the refund request
Non-Refundable Services
Due to the time, expertise, and resources invested in providing marketing services, the following are generally non-refundable:
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Completed services
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Services that have already commenced
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Marketing strategies, plans, audits, or consultations that have been delivered
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Digital content that has been created or provided to the client
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Advertising spend paid to third-party platforms
Eligibility for Refunds
Refunds may be considered under the following circumstances:
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The service has not yet commenced.
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Magnify Online is unable to deliver the agreed service.
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A duplicate payment was made in error.
Refund approval is at the sole discretion of Magnify Online and will be assessed on a case-by-case basis.
Partial Refunds
Where work has already begun but has not been completed, a partial refund may be issued. Any refund amount will take into account:
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Time spent on the project
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Work already completed
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Third-party costs incurred
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Resources allocated to the project
Cancellation Policy
Clients may cancel ongoing services by providing written notice.
Any work completed up to the cancellation date will be billed accordingly and may be deducted from any eligible refund.
Processing Refunds
Approved refunds will be processed using the original payment method whenever possible.
Please allow up to 14 business days for the refund to be processed after approval.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this website and will take effect immediately upon publication.
Contact Information
If you have any questions regarding this Refund Policy, please contact:
Magnify Online
Email: info@magnifyonline.com
Phone: +44 7500 722 139